- Use of the Site
- Privacy Policy
- Security Policy & Trading Company Details
- Shopping Terms and Conditions
- Copyright Notice
- Credits
- Photograph and Illustrator Credits
- Non-Endorsement Policy
- Rehoming Disclaimer
- Thank you to...
- Recommended Settings
- Accessing leaflets on this site.
This website is provided by Battersea Dogs & Cats Home. Please read these conditions, legal notices and disclaimers carefully before using the site. Your use of the site constitutes your agreement to abide by these conditions, legal notices and disclaimers, and if you do not agree with any of them, please don't use the site.
While the information provided in this site is, to the best of Battersea Dogs & Cats Home's knowledge, accurate and up to date, we accept no responsibility for the accuracy of the information.
The content of the site is provided for general information only and is not intended as specific advice. Users who rely on the information contained within this website do so at their own risk. The information is made available for public use solely on the basis that Battersea Dogs & Cats Home excludes to the extent lawfully permitted any and all liability for any loss or damage to data or computer systems which result from use of this site.
Battersea Dogs and Cats Home and Battersea Dogs and Cats Home Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes your name, address, telephone number and email address.
We will never collect sensitive information about you without your consent. The information we hold will be accurate and up-to-date. You have the right to receive a copy of the information that we hold on you (for which we charge a small fee)and to correct any inaccurancies in such information. Please write to the Data Protection Officer, 4 Battersea Park Road, London SW8 4AA. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your computer. You can usually modify your browser to prevent this happening and delete any cookies. The Home sometimes uses third parties for various administrative tasks.
Battersea Dogs and Cats Home and Battersea Dogs and Cats Home Ltd (or our agents) may mail, phone or email offers or information for a reasonable time. If you do not want offers or information, either from us or carefully selected partners, please contact the Data Protection Officer.
Security Policy & Trading Company Details
Battersea Dogs & Cats Home's on-line shop is fully secure. All credit card transactions processed from this site use 128 bit encryption to create a safe and secure shopping experience for you. Once you reach the order process, you will notice a padlock appear at the bottom of your browser window. Also, the address at the top will change to begin with https://www instead of http://www. Both are signs you are entering a secure site.
Battersea Dogs & Cats Home trading company
Registered Office: 4 Battersea Park Road, London SW8 4AA
Telephone: 020 7622 3626
Fax: 020 7622 6451
Registered Charity No. 206394
VAT Registration No. 726 5204 47
Company No. 3472633
All goods trading is carried out for Battersea Dogs & Cats Home by Battersea Dogs Home Ltd, which is wholly owned by Battersea Dogs & Cats Home.
All the profits from the sale of these items go directly to help the dogs and cats in our care.
Goods: All sizes and weights are approximate. Supplies of goods are subject to availability. If occasionally an item is not available, a carefully selected alternative may be sent. If the substitute item is not acceptable, please contact our Mail Order dept. within seven days to arrange for the return of the goods and a full refund will be issued. This does not affect your statutory rights as a consumer.
Guarantee: If you find that you are unhappy with the quality or value of any item or if your goods are damaged in transit, please return it to us within 14 days of receipt. We will be happy to replace or refund your money.
Deliveries: We currently deliver goods to all UK addresses (which have a Royal Mail postcode). Please contact our Mail Order dept. regarding delivery to addresses outside of the UK. Please allow 28 days for deliveries.
Complaints: We endeavour to respond to all complaints within five working days.
Cancellations: On receipt of the goods, if you wish to cancel the order for any reason, you need to do so within seven working days (the cancellation period starts the day after the day the goods are received). You may be asked to pay for the cost of returning the goods but the original payment (including postage & packing) will otherwise be refunded in full within 30 days of cancellation.
All material on this site is copyright of Battersea Dogs & Cats Home or third parties working on behalf of the Home. You may view the contents of the site on screen, and you may print one copy of any leaflets and factsheets contained in the site for that purpose, but if you require multiple copies of any leaflets or factsheets, please contact us.
Images for media use can be obtained by emailing the press office.
No other part of this site may be copied, reproduced, published, modified, transmitted or broadcast without the prior permission of the Communications Department at Battersea Dogs & Cats Home or the Webmaster.
None of the Battersea Dogs & Cats Home logos may be used without prior consent. This includes the Battersea Dogs & Cats Home Roundel and Roundel White, including the Old Windsor or Brands Hatch wording, Lost Dogs and Cats Line logos, all of which belong to Battersea Dogs & Cats Home.
This also includes the Battersea United logo, formerly the junior membership scheme at the Home. This scheme finished in November 2005 with the introduction of a new membership scheme.
The Battersea Dogs & Cats Home website team: Sue Oak, Tove Scherfig and Helen Tennant.
The Paws magazine editorial team: Helen Tennant, Liz Emeny, Amy Watson, Olivia Stanton, Wendy Henry, Tanya Pearey, Lucinda English.
Regular updates to the website made by various Battersea Dogs & Cats Home staff.
A team effort: the TargetFirst team's quirky designs and Torchbox's bespoke Content Management System, RationalMedia help the Dogs Home site to continue to look great and enables the team to keep the site fresh and up-to-date.
Design & Project Management by TargetFirst
Container City, Trinity Buoy Wharf
Orchard Place, London E14 0JW
T. 020 7987 1111
E. [email protected] CMS & Web Engineering by Torchbox
Southill Business Park
Charlbury OX7 3EW
T. 01608 811870
E. [email protected]
New Battersea Dogs & Cats Home logo designed by Renton & Johnston, www.renton&johnston.com;
Photograph and Illustrator Credits
Direct Response TV advert devised by bluebrog and made by BBC Broadcast. Narration by Kenneth Branagh.
Media buying through Pawson Media.
Use of the illustrations for Basic Training kindly granted by the artist, Annabel Milne (from articles in Paws magazine).
Apart from Battersea Dogs & Cats Home's own library images, photographs used on this website were taken by: Alex Macro, Jo Sax, James Moore, Marc Henrie, CPI, Kevin Capon and The Independent.
If there is anyone we have forgotten, our apologies - please let us know by emailing the press office.
This site contains links to other sites which Battersea Dogs & Cats Home provides for the user's information and convenience only. Battersea Dogs & Cats Home does not control or monitor these other sites, nor does their inclusion mean that Battersea Dogs & Cats Home recommends or endorses these sites, the organisations or companies that run the sites or anything contained within the sites. We reserve the right to withdraw any of these links at any time.
If you wish to link to the Battersea Dogs & Cats Home site, you must link to the Homepage, and we request you inform us that you are doing so by contacting the Webmaster. You may not link to any other area of the site without prior written permission from the Webmaster. The Battersea Dogs & Cats Home logo may not be used without prior consent. At our discretion, and at any time, we reserve the right to withdraw any permissions given to link to this site, and we are under no obligation to maintain current pages linked to a site.
Battersea Dogs & Cats Home cannot guarantee that any animal seen on this website will be suitable for an individual prospective owner.
The animals displayed here are currently in our care. They have differing needs and can only be matched accurately to a new home once a member of our rehoming staff has interviewed a prospective new owner at one of our centres. Please be aware that under no circumstances can we reserve an animal until an interview has been completed. Please note that you have to be 18 years old or over to rehome a Battersea dog or cat. Please refer to our dog rehoming procedures or our cat rehoming procedures.
Battersea Dogs & Cats Home cannot guarantee that any animal seen on the website will be at the centre on visiting.
Animals are rehomed from our centres seven days a week. Although this site is regularly updated, there may be occasions when an animal appearing on the website has already been rehomed. We are unable to confirm by telephone, fax or email if a particular animal is still available but we do urge you to visit as we always have many animals waiting for new homes.
Battersea Dogs & Cats Home cannot accept responsibility for the temperament of any animal once it has been rehomed.
All Battersea dogs are given thorough health and temperament assessments. This gives us an insight into the dog's character and enables us to make a considered decision as to which type of home would be best for the dog. However, once a dog has settled into a new home, his behaviour can sometimes alter. Battersea Dogs & Cats Home can only assess a dog on the behaviour it displays whilst in our care. We offer support for anyone experiencing behavioural difficulties with their pet after rehoming, through our Behaviour Hotline.
The Battersea Dogs & Cats Home website team would like to say thank you to the following people for their help in the initial set-up of this site:
The original Dogs Home contributors:
Miranda Bennett, Deborah Burgess, Karen Christensen, Katie Hart, Pauline Martignetti, Sue Morrison, Kaye Mughal, Ann O'Brien, Shaun Opperman, Carol Percival, Michelle Ritter, Nichola Sewell, Gander Swadling, Ali Taylor, Kate Ward, Mel Wareham, Woody Woodford-Price.
Ian Addinsell, Amanda Benzecry, Julian Dexter, Caroline Moss, Marion Oak, Tanya Pearey, Kate Scott-Thomas, Chris and John Tennant.
Thanks to Baber Smith, the publishers of Paws magazine, for their ongoing help with words and pictures.
Roger and Andy at the Broadbent Consultancy.
Martin and Mike at the Metropolis Printing Group.
Our website is best viewed using:
Internet Explorer version 5 or higher and Netscape 6 or higher; screen resolution 800x600 or higher.
General information:
Click the Battersea Dogs & Cats Home logo in the left hand corner of the page to return to home page.
Place your mouse over one of the four Rs; Rescue, Reunite, Rehabilitate, Rehome - to find out about the information the section contains.
Accessing leaflets on this site.
Before you access and print any of our leaflets, please refer to the copyright notes above.
The leaflets that appear on this site in the Rescue section are Adobe� Portable Document Format (PDF) files. Adobe PDF is a universal file format that preserves all the aspects of the original document. The PDF files on our site are compacted versions of our printed leaflets and can be printed by anyone with Adobe Acrobat� Reader� software.
If you don't already have this software you can download it free from the Adobe website. Simply click on the Acrobat Reader icon on the leaflets page, or go to the Adobe website.